CONTACT US  

Our Customer Service Hours:

Monday – Friday: 09:00am – 11:30pm GMT -7

Saturday – Sunday: Hoiday GMT -7

 

FREQUENTLY ASKED QUESTIONS

SHIPPING
01 WHAT ARE THE SHIPPING RATES?

Australia $14.00

Canada $21.00

China $14.00

Hong Kong $13.00

Indonesia $13.00

Japan $15.00

Korea $9.00

Malaysia $7.00

New Zealand $15.00

Philippines $13.00

Russia $21.00

Singapore $5.00

Taiwan $13.00

Thailand $13.00

United Kingdom $19.00

United States $21.00

Vietnam $14.00

Everywhere else $30.00

Incorrect Address:
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any :

– Transit delays
– Fees
– Loss of package
– Other delivery issues

if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.

Email:

contact@stylecruze.com

stylecruze@hotmail.com

stylecruze1@gmail.com

02 WHERE DO WE SHIP FROM?

USA

03 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing takes up to 7 business days before shipment. Deliveries can take up to 10 days depending on where you are located. You will receive an email with a tracking number once your order has been successfully shipped. Do check your junk mail or spam mail as well. StyleCruze will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of StyleCruze. All shipments are accompanied with an official invoice with the exact declared value of each item. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. 

*Once orders are sent, a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.  

04 MY ORDER IS BEING RETURNED TO SENDER?

If your parcel is being returned to sender due to any reason such as:
– Unclaimed
– Denied Due to Customs Charges
– Incomplete/Insufficient Address
– Undeliverable as Addressed
– Prohibited Import / Denied Entry by Customs
– Refused, etc…

only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.

Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned.

NOTE : By ordering with StyleCruze, you agree and acknowledge these terms and conditions.
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